Have You Ever Acted as a Change Agent? :: MBA College Admissions Essays

Have You Ever Acted as a Change Agent? My social club is a family owned organization run by conventional trouble techniques, which include visiting the plant everyday and solving problems as they occur. As the technical director, my responsibility, among others, is to maintain product quality. However, I noticed the company had no communication with its customers and could not identify the desired quality of yarns and fabrics in the local market. With management ignoring dealers complaints, I and my colleagues in the technical department decided to take a crap a system to gather customer feedback. Our plan ultimately changed our location towards quality. To communicate with our customers, we placed address information forms in every 50kg cartonful of finished goods and asked the customers to fill out and return them for company calendars and diaries. We collected 267 forms indoors the first three months and to my surprise found that those 267 processing mills come 95% o f our customers. A number of complaints required as little apparent movement as shifting a lever in the plait weapon from one position to another to give a desired winding pattern. We also followed up on the widespread suggestion to replace the authorship board carton for packing with jute bags which could be used for other purposes since jute bags were less(prenominal) expensive, we were happy to follow this advice. Most importantly, we established a mechanism whereby we could forthwith and costlessly discover problems with our products. Management initially regarded my idea as western and ineffective in China where customers are perceived as being too refer with money to answer the questionnaires. While lobbying constantly, I had to wait a month to get the printing and stationary bills cleared. Now, our success is obvious as the military posture towards quality has changed.